Which training aims to improve cross-cultural sensitivity to foster harmonious working relationships among a firm's employees?

• A. Social Reinforcement
• B. Diversity Training
• C. Transfer of Training
• D. Interactive Multimedia Training

Answer: (B)

Diversity training is focused on understanding, valuing, and working effectively with people from different backgrounds. It aims to improve cross-cultural sensitivity by addressing biases, stereotypes, and communication styles, and by teaching skills for respectful dialogue, collaboration, and conflict resolution. When employees develop awareness and appreciation of cultural differences, interactions become smoother, misunderstandings decrease, and teamwork across a diverse workforce improves.

Other options describe different aspects of training that aren’t specifically about fostering cross-cultural harmony: social reinforcement training centers on encouraging desired behaviors through social feedback, transfer of training is about ensuring learned skills are used on the job, and interactive multimedia training refers to the delivery method rather than the content focus.