Which term refers to computerized tools designed to guide workers at the point of performance?

• A. Job Aids
• B. Virtual Classroom
• C. Electronic Performance Support Systems (EPSS)
• D. CBT

Answer: (C)

Electronic Performance Support Systems provide on-demand, just-in-time guidance exactly where workers perform tasks. They are integrated into the workflow and deliver step-by-step instructions, prompts, checklists, and links to relevant data or templates as needed, so the worker can complete the task correctly with minimal searching. This timely, context-aware support focuses on aiding performance in the moment rather than delivering broad training upfront.

A job aid offers quick-reference information used during work but isn’t necessarily embedded in the system or delivered automatically at the point of need. A virtual classroom is an online training environment used to learn new concepts, not to guide actions during actual performance. Computer-based training focuses on learning content rather than providing immediate performance support within the workflow.