Which term refers to a simple approach where supervisors teach basic writing and speaking skills to employees?

• A. Lifelong Learning
• B. Literacy Training
• C. Action Forum
• D. Accountability Sessions

Answer: (B)

This item tests understanding of a straightforward way supervisors help employees build basic communication skills. The term that fits is literacy training, which targets foundational writing and speaking abilities in the workplace and is delivered in a simple, practical way by supervisors to address everyday tasks. Lifelong learning implies ongoing, broad learning over time rather than a focused, basic-skill update. An action forum is a collaborative discussion space for planning or solving problems, not a method for teaching skills. Accountability sessions focus on tracking performance and responsibilities rather than teaching new communication abilities. Literacy training specifically captures teaching those basic writing and speaking skills in a practical, supervisor-led format.