Which concept captures the process of determining whether there is a performance deficiency and deciding on corrective action?

• A. Negligent Training
• B. Strategic Training Needs Analysis
• C. Performance Analysis
• D. Training

Answer: (C)

Performance analysis is the process of determining whether there is a performance deficiency and deciding on corrective action. It starts by comparing actual performance to the desired standards and identifying gaps. Then you probe the causes behind the gap—whether it’s a lack of skills, insufficient motivation, faulty processes or tools, or environmental factors. This diagnostic step guides what to do next, so you can choose appropriate corrective actions, which may include training, coaching, workflow changes, job aids, or changes in incentives. The emphasis here is on both identifying the deficiency and selecting the right remedy, not just delivering training or planning training in isolation. The other terms describe parts of the picture—training as the remedy, strategic planning for training, or a legal/quality issue related to training—without capturing the full diagnostic-and-action approach.