Verifying that there is a performance deficiency and determining whether it should be corrected through training or through some other means?

• A. Ability
• B. Performance Analysis
• C. Training
• D. Design

Answer: (B)

The main idea is to conduct a performance analysis: you verify that a performance deficiency exists by comparing actual results to the desired standard, and you determine the best way to fix it, whether that means training or another intervention. This analysis invites you to look at why the gap exists—whether it’s a lack of ability, issues with the work environment, or other obstacles—and then decide on the most effective remedy. Training is one possible fix, but the analysis itself weighs multiple options and identifies the root cause before choosing the corrective action. Ability refers to whether someone currently has the skill or knowledge, which is only part of the picture. Design concerns how tasks or instructions are structured, not the diagnostic process of confirming a deficiency and selecting an intervention. Hence, the term that best fits the scenario is the performance analysis, since it encompasses both confirming the deficiency and guiding the remediation.